Campus German offers a first week money-back guarantee for certain courses. However, this guarantee is not valid for all courses and is subject to specific conditions.

Important Limitation: Only for Courses Without Visa Requirements

The first week money-back guarantee is only valid for:

  • ✅ Courses that do not require a visa
  • ✅ Students already in Germany

Not valid for:

  • ❌ Visa-related face-to-face courses (courses for which a visa application is made)
  • ❌ Students not yet in Germany

Why this limitation?
Visa-related courses have a different risk structure. Different refund rules apply for these courses (see Voucher policy).

Guarantee Conditions

Time Requirement

  • The refund request must be made within the first week of the course
  • Refund is not possible after the first week

Attendance Requirement

This guarantee is a “satisfaction”-based approach; however, student attendance is essential:

  • ✅ The student must have attended the courses
  • ❌ If the student never attended class, no refund will be given
  • ❌ The student cannot attend ongoing classes from the moment they request a refund

Refund Period

  • The refund will be processed within 1 month from the request date
  • Bank/SWIFT fees may be deducted from the refund amount

For visa-related face-to-face courses (courses for which a visa application is made):

  • ❌ There is no money-back guarantee
  • ✅ Instead: An Online Voucher (coupon) is given for remaining courses
  • ✅ The voucher is valid for 1 year and is transferable

For detailed information, see our Voucher policy.

Frequently Asked Questions

Is the guarantee valid for all courses?
No. The guarantee is only valid for courses that do not require a visa and only for students already in Germany.

What happens if I never attended class?
If you never attended class, no refund will be given. The guarantee is satisfaction-based and requires attendance.

How long does the refund take?
The refund will be processed within 1 month from your request. Bank/SWIFT fees may be deducted.

Is it valid for visa-related courses?
No. There is no money-back guarantee for visa-related face-to-face courses. Instead, you will receive an online voucher for remaining courses.

Transparency and Clear Conditions

We share all guarantee conditions openly and transparently. During the registration phase, the scope, conditions, and processes are explained in detail, so every student starts the process consciously and informed.

Conclusion: Clear Rules for Everyone

Campus German’s first week money-back guarantee is an advantage for students already in Germany taking courses that do not require a visa. We build trust and avoid misunderstandings through clear conditions and transparent communication.

If you have any questions about our refund policy, please contact us.